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Customer Support

Customer Trading Support

Goal

Answer customer questions, make customers happy!

‍

Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

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Role

  • Provide first-rate customer support through email, phone, chat, web and forums
  • Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
  • Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
  • Be accountable and follow through until resolution
  • Handle a variety of customer support tasks in a fast paced, small-company environment
  • Proactively look for solutions to problems and suggest improvements to product designers and managers

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Requirements

  • College education
  • Trading or investing background
  • Customer Support experience of more than 2 years
  • A crisp, clear phone voice
  • English fluency
  • Excellent writing and grammar
  • Fast, reliable internet connection
  • Shiny, stable PC/Mac and good headset
  • Knowledge of common help desk/ticketing solutions

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Athens, Greece
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Legal Information

Collective 2 (“C2”) is a Brand Name of MEXEM LTD. MEXEM LTD is an Investment Firm incorporated and registered under the laws of the Republic of Cyprus. The Company is authorized and regulated in the Republic of Cyprus by the Cyprus Securities and Exchange Commission, with CIF license number 325/17.

Under no circumstances shall MEXEM have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any transactions and to any direct, indirect, special, consequential, or incidental damages whatsoever.

All investments involve risks, including the possible loss of capital | Risk Policy

You should seek advice from an independent and suitably licensed financial advisor and ensure that you have the risk appetite, relevant experience and knowledge before you decide to trade.

Trading with MEXEM by following and/or copying or replicating the trades of other traders involves a high level of risk, even when following and/or copying or replicating the high-performing traders. Such risks include the risk that you may be following/copying the trading decisions of possibly inexperienced/unprofessional traders, or traders whose ultimate purpose or intention, or financial status may differ from yours. The past performance of a Mexem strategy manager is not a reliable indicator of his/her future performance. Content on MEXEM’s copy trading platform ,C2, is generated by members using its trading platform and does not contain advice or recommendations by or on behalf of MEXEM.

Remember! Past performance is not an indication of future results.

Copyright © 2022 Collective2 - All rights reserved | Legal Docs