Customer Support

Customer Trading Support

Goal

Answer customer questions, make customers happy!

Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

Role

  • Provide first-rate customer support through email, phone, chat, web and forums
  • Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
  • Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
  • Be accountable and follow through until resolution
  • Handle a variety of customer support tasks in a fast paced, small-company environment
  • Proactively look for solutions to problems and suggest improvements to product designers and managers

Requirements

  • College education
  • Trading or investing background
  • Customer Support experience of more than 2 years
  • A crisp, clear phone voice
  • English fluency
  • Excellent writing and grammar
  • Fast, reliable internet connection
  • Shiny, stable PC/Mac and good headset
  • Knowledge of common help desk/ticketing solutions

Athens, Greece

These are prices for being a Strategy Manager on Collective2. Interested in investing in strategies?